FCI Cumberland
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- Facility Type
- Federal Facility
- Security Level
- Low / Camp
- Inmate Capacity
- 1,395 approx.
- Established
- 1994
- Operated By
- Federal Bureau of Prisons (BOP)
FCI Cumberland Inmate Communication Overview
Federal Correctional Institution Cumberland is a federal prison located in Allegany County in the mountains of western Maryland, not far from the Pennsylvania and West Virginia borders. The facility includes a main institution along with an adjacent minimum-security satellite camp, and it has operated under Bureau of Prisons management since it opened in the 1990s. Because Cumberland sits in a more rural part of the state, some families travel a fair distance to visit, which makes remote communication tools like CorrLinks especially important for staying in touch day to day.
Communication at FCI Cumberland follows standard BOP procedures. CorrLinks handles electronic messaging through the TRULINCS system, and the inmate must initiate or approve contact before any messages can be exchanged. Phone calls run through ConnectNetwork, the BOP's calling platform used across the federal system. Families should expect the same basic structure they would find at most BOP facilities: inmate-initiated contact, monitored communications, and a phone and commissary account funded separately from the messaging account.
If your loved one is housed at the satellite camp rather than the main institution, it is worth confirming this when you set up your CorrLinks and ConnectNetwork accounts, since the two units share a facility code but can have different daily schedules. FCI Cumberland does not offer remote video visitation. In-person visiting is available but requires an approved visitor application, so families planning a visit should start that paperwork early rather than waiting until just before a planned trip.
Facility Information
Contact details and location information for this correctional facility.
Address
14601 Burbridge Road SE, Cumberland, MD 21502
Main Phone
(301) 784-1000
Administrative line — not for inmate calls
Official Website
Visit official siteVisit and Contact Details
Inmate search, mail, visiting hours, costs, commissary, and bail information for this facility.
Inmate Search
Search inmates on the official roster
Check the spelling of the name carefully, and allow 24 to 72 hours for new arrivals to appear in the roster.
Commissary / Sending Money
Do NOT send money to an inmate using this facility address. All funds sent through the mail must be addressed to a processing center in Des Moines, Iowa. Applies to all Federal inmates
Communication Options
Available communication services at FCI Cumberland.
Messaging
Electronic messages to and from the inmate.
Provider: CorrLinks
Available. Inmate must send the first invitation.
Video Calls
Remote or in-person video visitation.
Remote video visitation is not available at FCI Cumberland.
Photo Sharing
Send approved digital or physical photos.
Physical photos by mail only, subject to BOP content restrictions.
Phone Calls
Inmate-initiated phone calls to approved numbers.
Provider: ConnectNetwork
Inmate-initiated calls through the standard BOP phone system.
Money Transfer
Send funds to commissary or phone accounts.
Provider: ConnectNetwork
Trust fund deposits via ConnectNetwork or the BOP money order process.
Communication Providers at FCI Cumberland
These providers operate communication services at this facility. Each may cover different services.
CorrLinks
Federal messaging via TRULINCS/CorrLinks. Inmate must initiate or approve contact.
View CorrLinks ServicesConnectNetwork
BOP phone system and trust fund deposits for both the main institution and the satellite camp.
View ConnectNetwork ServicesCommunication Rules at FCI Cumberland
- CorrLinks contact requires inmate initiation. Create your account first, then wait for the inmate's invitation.
- Confirm whether your loved one is in the main institution or the satellite camp, since schedules can differ.
- Remote video visitation is not available. In-person visits require an approved visitor application in advance.
- All BOP communications are monitored under standard Bureau of Prisons policy.
- Phone and commissary accounts are funded separately through ConnectNetwork.
Related Facilities
Other correctional facilities with communication guides.
Frequently Asked Questions: FCI Cumberland
Common questions from families about communication at this facility.
- How do I start messaging someone at FCI Cumberland?
- Create a free account at corrlinks.com. You cannot message first. The inmate must send you an invitation from the TRULINCS terminal or approve a request you submit through the system. Once approved, both sides can exchange messages for a small per-message fee.
- How do phone calls work at FCI Cumberland?
- Phone calls use ConnectNetwork. Create an account at connectnetwork.com and add funds tied to your phone number. The inmate places the call to you. Calls are not initiated from the outside.
- Is my family member at the main FCI or the camp?
- Both share the same Cumberland grounds and BOP facility code. Use the BOP inmate locator at bop.gov/inmateloc to confirm the specific unit, since day-to-day schedules can differ between the main institution and the camp.
- Can I visit someone at FCI Cumberland in person?
- Yes. You must submit a visitor application and pass a background review before being added to the inmate's approved visitor list. Processing can take several weeks, so apply as early as possible. Current forms are available at bop.gov.
- How do I send money to an FCI Cumberland inmate?
- Deposits go through ConnectNetwork at connectnetwork.com, or by mail using the BOP lockbox instructions at bop.gov. Western Union Quick Collect and MoneyGram are also accepted. Processing usually takes one to three business days.
- How do I find or search for an inmate at FCI Cumberland?
- Use the BOP Inmate Locator at bop.gov/inmateloc. Search by the inmate's full name and register number. If the person does not appear, allow time for intake processing and try alternate spellings of the name.
- How do I send mail to an inmate at FCI Cumberland?
- Address mail with the inmate's full name and register number, plus FCI Cumberland and the facility mailing address. Confirm the current inmate mailing address on the BOP facility page before sending, since the main institution and the satellite camp use different mail handling.
- Can I receive incoming calls from an inmate at FCI Cumberland?
- No. Inmates can only call out, so you cannot call an inmate directly. The inmate must call you, and your number must be on their approved call list.
- How do I block or stop calls from an inmate at FCI Cumberland?
- Contact ConnectNetwork and ask to block calls from the facility, or block the number through your own phone carrier. You can also ask the facility to remove your number from the inmate's approved call list.
Troubleshooting at FCI Cumberland
Fix the most common problems families hit with calls, video visits, money, and messaging.
- Why am I not receiving calls from an inmate?
- Inmates can only call out, so you cannot call an inmate directly. If expected calls are not coming through, check your phone's spam or silence-unknown-callers setting, since carriers often block jail numbers. Save the facility's number as a contact, confirm your number is on the inmate's approved list, and check whether your carrier blocks collect or prepaid calls. If several expected calls fail, contact the facility's phone provider support.
- Why is my inmate not showing up in search?
- New arrivals can take 24 to 72 hours to appear in search results, and people in transfer may temporarily disappear from listings. Try alternate spellings and name variations, and make sure you are searching the right system: the federal BOP locator only covers federal inmates, while county and state searches are separate. Some records are withheld for protective custody or sealed cases. If it has been more than a few days, call the facility's records office.
- I sent money but it is not showing in the inmate's account. What should I do?
- Allow processing time first. Electronic deposits can take hours and money orders can take much longer. Check your receipt and confirm the inmate's name and ID matched. Do not send a second payment until the first one is traced, since duplicate payments are hard to reverse. Contact the money-transfer provider's support with your receipt or confirmation number. If the inmate was recently transferred, funds may follow after a delay.
- Why was my video visit cancelled or cut off?
- Most cancellations come from connection problems or conduct-rule violations. Stay in frame, keep your ID ready, follow the dress code, keep other people off camera, and avoid profanity. Visits can also be cancelled for facility lockdowns or schedule changes. For refunds, contact the video provider's support with your visit details.
- What should I do if the facility changed its communications provider?
- Create an account with the new provider, since old accounts and balances do not transfer automatically. Ask the old provider whether refunds are available for unused balances. Confirm the new provider's phone, video, and messaging setup before your next visit or call.
- Why is my CorrLinks invite code not working?
- Invite codes expire, and a code only works for the inmate who sent it. Ask the inmate to send a fresh invite, and enter the code exactly as shown. Also confirm the inmate added you to their approved contact list, since messaging cannot start before that step. See our guide: CorrLinks invite code not working
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