Bexar County Adult Detention Center
Find messaging, video, and phone options for Bexar County Adult Detention Center. Compare providers and discover what communication services are available. Free, no account required.
- Facility Type
- County Facility
- Security Level
- Pretrial
- Inmate Capacity
- 4,000 approx.
- Established
- 1962
- Operated By
- Bexar County Sheriff's Office
Bexar County Adult Detention Center Inmate Communication Overview
The Bexar County Adult Detention Center is the main pretrial detention facility operated by the Bexar County Sheriff's Office in downtown San Antonio, Texas. With a capacity of approximately 4,000, it is one of the larger county jail systems in Texas and serves the San Antonio metropolitan area. The facility sits adjacent to the Bexar County Courthouse complex near downtown, and processes thousands of bookings annually. The majority of people held there are pretrial detainees awaiting court proceedings in the Bexar County criminal court system. San Antonio is the second-largest city in Texas and the seventh-largest in the United States, which contributes to the jail's substantial daily population.
Communication at the Bexar County Adult Detention Center is managed through Securus Technologies, which provides phone calls, video visitation, and electronic messaging services under the county contract. Families can create a Securus account at securustech.net to access all available services. For phone calls, setting up a Securus AdvancePay or prepaid account linked to your phone number allows you to receive inmate-initiated calls. Remote video visits are available and can be scheduled through the Securus platform. Messaging through Securus delivers communications electronically within the facility.
As with other Texas county jails, the Bexar County system uses Securus rather than the JPay and GTL platforms that serve TDCJ state prisons. If a detainee is convicted and transferred to the Texas Department of Criminal Justice state system after sentencing, you will need to switch to JPay for messaging and money, and GTL for phone calls. Until that transfer happens, Securus is the correct platform. Verifying current location using the Bexar County inmate search before setting up any account ensures you are using the right system.
Facility Information
Contact details and location information for this correctional facility.
Address
200 N. Comal Street, San Antonio, TX 78207
Main Phone
(210) 335-6300
Administrative line — not for inmate calls
Official Website
Visit official siteVisit and Contact Details
Inmate search, mail, visiting hours, costs, commissary, and bail information for this facility.
Visiting Hours
Video visitation; all visits must be scheduled. Tuesday to Friday 8:30 AM to 8:00 PM; Saturday 8:00 AM to 3:00 PM. No public visits on Monday (professional visits 7:00 AM to 3:00 PM). Sunday closed except Easter Sunday, Mother's Day, and Father's Day, 8:00 AM to 3:00 PM. Closed Thanksgiving Day and Christmas Day.
Communication Options
Available communication services at Bexar County Adult Detention Center.
Messaging
Electronic messages to and from the inmate.
Provider: Securus
Electronic messaging via Securus. Messages monitored by jail staff.
Video Calls
Remote or in-person video visitation.
Provider: Securus
Remote video visits available. Schedule in advance through Securus.
Photo Sharing
Send approved digital or physical photos.
Physical photo mail subject to Bexar County content restrictions. No digital service.
Phone Calls
Inmate-initiated phone calls to approved numbers.
Provider: Securus
Fund a Securus AdvancePay account to receive inmate-initiated calls.
Money Transfer
Send funds to commissary or phone accounts.
Provider: Securus
Commissary deposits via Securus. Separate from phone account funding.
Communication Providers at Bexar County Adult Detention Center
These providers operate communication services at this facility. Each may cover different services.
Securus
Primary provider for all Bexar County jail communication, phone, video, messaging, and money.
View Securus ServicesCommunication Rules at Bexar County Adult Detention Center
- Securus serves Bexar County Jail. After transfer to a TDCJ state prison, switch to JPay and GTL.
- All calls, messages, and video visits are monitored by Bexar County Sheriff's Office staff.
- Phone and commissary accounts are separate within Securus.
- Video visits must be scheduled in advance. No same-day scheduling.
- Senders must be on the inmate's approved contact list.
Related Facilities
Other correctional facilities with communication guides.
Frequently Asked Questions: Bexar County Adult Detention Center
Common questions from families about communication at this facility.
- How do I contact someone at Bexar County Adult Detention Center?
- All communication services, phone, video, messaging, and money, are through Securus. Create an account at securustech.net or download the Securus app. For phone calls, set up a prepaid AdvancePay account linked to your phone number.
- Can I do a video visit at Bexar County Jail?
- Yes, remote video visits are available through Securus. Log into your Securus account, search for Bexar County Adult Detention Center, and select an available time slot. Schedule at least 24 to 48 hours in advance.
- How do I find a current inmate at Bexar County?
- The Bexar County Sheriff's Office provides an online inmate search at bexar.org/sheriff. You can search by name to find current booking information and confirm whether someone is currently in county custody.
- What changes when someone is transferred to a Texas state prison?
- After sentencing and transfer to TDCJ, Securus is no longer the right platform. TDCJ state prisons use JPay for messaging and money, and GTL for phone and video. Create JPay and GTL accounts when transfer is anticipated to avoid communication gaps.
- How do I send money to a Bexar County Jail inmate?
- Commissary deposits are processed through Securus. Log into your account and navigate to the money transfer section. You can add funds via debit or credit card. Note that commissary funds and phone account funds are separate within Securus.
Troubleshooting at Bexar County Adult Detention Center
Fix the most common problems families hit with calls, video visits, money, and messaging.
- Why am I not receiving calls from an inmate?
- Inmates can only call out, so you cannot call an inmate directly. If expected calls are not coming through, check your phone's spam or silence-unknown-callers setting, since carriers often block jail numbers. Save the facility's number as a contact, confirm your number is on the inmate's approved list, and check whether your carrier blocks collect or prepaid calls. If several expected calls fail, contact the facility's phone provider support. For Securus, support can be reached at 972-734-1111 after repeated failed calls.
- Why is my inmate not showing up in search?
- New arrivals can take 24 to 72 hours to appear in search results, and people in transfer may temporarily disappear from listings. Try alternate spellings and name variations, and make sure you are searching the right system: the federal BOP locator only covers federal inmates, while county and state searches are separate. Some records are withheld for protective custody or sealed cases. If it has been more than a few days, call the facility's records office.
- I sent money but it is not showing in the inmate's account. What should I do?
- Allow processing time first. Electronic deposits can take hours and money orders can take much longer. Check your receipt and confirm the inmate's name and ID matched. Do not send a second payment until the first one is traced, since duplicate payments are hard to reverse. Contact the money-transfer provider's support with your receipt or confirmation number. If the inmate was recently transferred, funds may follow after a delay.
- Why was my video visit cancelled or cut off?
- Most cancellations come from connection problems or conduct-rule violations. Stay in frame, keep your ID ready, follow the dress code, keep other people off camera, and avoid profanity. Visits can also be cancelled for facility lockdowns or schedule changes. For refunds, contact the video provider's support with your visit details.
- What should I do if the facility changed its communications provider?
- Create an account with the new provider, since old accounts and balances do not transfer automatically. Ask the old provider whether refunds are available for unused balances. Confirm the new provider's phone, video, and messaging setup before your next visit or call.
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